Planning your visit

We trust that you will have an enjoyable experience at City Hall. If you require any information about the venue that you cannot locate on our website, please contact the Box Office on 01722 434434.

Bars and confectionery

On show nights the bars will open an hour before the show starts. You can purchase a range of refreshments including alcoholic and non alcoholic drinks, sweets, crisps and ice cream, as well as ordering interval drinks.

The auditorium doors open 30 minutes before the show start time.


Out of courtesy to both performers and customers, latecomers to performances will not be admitted until a suitable break, which may not be until the interval and will be ushered to the nearest available seat. After theinterval custoemrs will be able to find their ticketed seats

Mobile phones

Please ensure that all mobile phones and pagers are switched off during the performance.

Photography and recording equipment

The use of cameras, camcorders, video mobiles and audio equipment is prohibited.


Any accessibility requirements need to be agreed in advance at the time of booking, admission may be refused should we not be notified in advance and if there is a Health and Safety implication

For more details about the service provided at City Hall, please click here

Babes in arms

To protect the experience of our patrons, City Hall does not allow admission to under 2’s . Unless a show has been specifically advertised as suitable for children customers will be refused entry.